Do It Wright Home Care respects consumers’ right to be actively involved in their care.
Therefore, both Do It Wright Home Care and the Consumer retain certain rights and responsibilities and duties to ensure that Consumers receive quality care.
YOU AND YOUR CAREGIVER’S RIGHTS
- Right to be treated with dignity and respect
- Right not to be discriminated against based on social status, political belief, sexual preference, race, color, religion, national origin, sex, and/or disability.
- Right to mutual respect and dignity, including respect for property
- Right to expect ethical standards and conduct by our employees
- Right to be free from physical and emotional abuse
- Right to have communicated needs met in a form and/or language that is clear and comprehensive.
- Right to have complaints filed, reviewed, and resolved concerning care.
- Right to grievance without fear of discrimination or reprisal for having submitted one
- Right to be advised of the telephone number and hours of the state’s “Hotline” which receives complaints and/or questions about home care agencies. The Department of Health office hours are 8:30 AM 4:30 PM, Monday through Friday, and the toll-free number is 1-800-254-5164.
- Right to be involved in the decision-making regarding your care, including the right to be involved in the service planning process and to receive services with reasonable accommodations of individual needs and preferences. This includes but is not limited to the following:
- Information about your care- informed about the care that is to be given, types of caregivers providing care of services, the planned frequency of services, expected outcomes, and potential risks of problems and or limitations of treatment.
- Be notified of changes to the care plan before changes are initiated
- Plan your care by actively participating in the planning changes whenever possible to the extent you are competent to do so.
- Accept or refuse treatment: Be informed in writing of your rights under State Law to make decisions about patient care, including your right to accept or refuse treatment and your right to formulate advance directives.
- Right to be informed in writing of policies and procedures from implementing advance directives.
- Right to have home care providers comply with advance directives following State Laws.
- Right to receive care without conditions or discrimination based on the execution of advance directives.
- Right to refuse or discontinue care/services without fear of reprisal or discrimination. However, should you refuse to comply with the plan of care and your refusal compromises our commitment and/or standard quality of care in a manner not safe for the patient and/or staff, we reserve the right to discharge you from our services and refer you to another source of care.
- Right to confidentiality of written, verbal, and/or internet communication of patient information, including medical records, financial, and/or other personal information.
- Right to request us to release information filed regarding the patient as required by law or your written authorization to be informed of procedures for disclosure.
- Right to be informed of the extent to which payment may be expected from Medicaid or waiver programs under the Office of Long Term (OLTL) before any care is delivered.
- Right to know of charges not covered before any care is delivered and to be informed of the exact dollar amount of charges, if any, for which you may be liable.
- Right to receive the above-stated information verbally and in writing before care is initiated within thirty (30) business days of the date we became aware of any change in charges and;
- Right to receive ten (10) business days advance written notice if services are to be terminated by the Agency/ registry.
- Right to have access upon request to all invoices for services you have received regardless of whether an invoice is paid out of pocket or by another party.
- Right to receive care at the highest quality
- Right to be admitted only if we can provide the care you need: a professionally qualified staff member will assess your needs. If you require care or services that are beyond our scope of service, we will inform the patient and/or refer them to alternative services; if available, and/or admit them after thoroughly explaining limitations and the lack of suitable alternatives.
- Right to receive emergency instructions: to be told what to do in case of emergency.
Our Responsibilities
Do It Wright Home Care ensures that the patient receives the following rights:
- Receive courteous, competent, and timely care
- Receive complete and current information regarding all aspects of your care in a comprehensive and clear manner
- Participate in developing a care plan that addresses your individual needs
- Refuse treatment, and/or services and be informed of the effects of the decision on the outcome of your plan of care
- Expect that information filed concerning care is handled in a confidential manner
- If you wish, designate a person to represent or support you in making decisions about your care